Children's Contact Service
16 Bond Street, Ringwood
Phone 03 9259 4188 (Thursday - Saturday)
For children of separated parents to spend safe, professionally supervised time with the parent they do not live with, or other signiﬁcant persons in their lives.
What the Service provides
The Children’s Contact Service provides a safe, neutral and child-focused venue for supervised time to occur between children, their parents and other signiﬁcant persons in the child’s life.
During the supervised time a qualiﬁed Children’s Contact Service Worker is present with the parent and child at all times. The worker will observe all interactions. They will be in hearing distance of all conversations, and intervene if necessary to ensure the visit is emotionally and physically safe and comfortable for the children.
Usually, Supervised Visits occur at regular intervals (fortnightly) and are for a 2 hour duration. This depends on the needs of the family and the demands on the service.
Staff work with families to encourage positive interaction between children and their parents and to support the strengthening of these relationships. A key objective of a CCS is to assist families to move to self-management of their arrangements.
Who is the Service for?
This service is available to families who require a signiﬁcant other in a child’s life to have supervised time.
Prior to applying to use the service, families need to plan for arrangements after their time at the Service and assess their level of ability to pay for the level of intervention they require.
Accessing the service
Each parent is required to complete and send in an application form.
Application forms can be obtained by calling the service and will be emailed/mailed to you, or they can be downloaded from our website for you to print from the internet.
Staff will make contact with each applicant when their form has been received. Once both applications are received, individual assessment interviews will be conducted, including a child familiarisation session.
If the family situation is assessed as suitable for supervised time being spent at the service, the family will be given a start date and a schedule of visits.
The EACH Children's Contact Service is a not for profit service. This is a full fee recovery program, which means that families are required to fund the cost of service provision, payable in advance, including interpreter services. Any surplus funds are invested back into the service for families.
Fees will be shared equally unless otherwise specified.
Note: Fees are GST inclusive and current as at September 2016.
Fees are subject to change.
If families are unable to pay these costs, there are Government funded services listed in this document